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Privacy Policy

This Privacy Policy explains how Rolling Slots Casino may collect, use, store and protect information relating to players who visit or use our website and services. We aim to handle personal information fairly, transparently and securely. By using the website, creating an account or contacting us, you acknowledge that information may be handled as described below. This policy should be read together with our Terms and Conditions and any other notices shown on the website.

Rolling Slots Casino operates under licence OGL/2024/589/0556 issued by the Curaçao Gaming Authority and uses 128-bit SSL encryption to protect transactions and personal data.

Information we may collect

The information handled by an online casino can vary depending on how you use the website, which services you access and the checks that apply to your account. We only seek information that is reasonably relevant to operating the website, providing services, meeting legal responsibilities and supporting players.

Account and identity information

When you register or update an account, we may handle details such as your name, date of birth, residential or contact information, login details, account preferences and records of communications. We may also ask for information needed to confirm that an account belongs to the person using it and that the player meets applicable age and eligibility requirements.

Verification and compliance information

To help prevent fraud, money laundering, identity misuse and underage gambling, we may handle verification documents and information from checks carried out by us or by service providers acting on our behalf. This may include documents or data used to confirm identity, age, address, account ownership or the source and legitimacy of activity. We aim to restrict access to this information to people and providers who need it for an authorised purpose.

Payment and transaction information

We may receive information about deposits, withdrawals, wagers, winnings, payment methods and other account transactions. Payment providers may process sensitive payment details directly. We may receive enough information to confirm, record and manage a transaction without necessarily receiving complete payment credentials. Transaction records may be reviewed to protect players, the website and payment systems.

Technical, device and usage information

When you visit or use the website, technical information may be collected, including your IP address, browser type, operating system, device identifiers, language settings, approximate location, pages viewed, access times and interactions with website features. We may also use cookies and similar technologies to remember preferences, support functionality, improve performance, understand website use and help protect accounts.

Information from other sources

In some circumstances, we may receive information from payment providers, verification services, fraud-prevention services, technical providers or other parties involved in delivering the website. We may combine this information with information collected directly from you where this is necessary for a legitimate operational, security or legal purpose.

How we use information

Personal information may be used for the following purposes, depending on the circumstances and the services you use:

  • Creating, administering and maintaining your player account.
  • Providing games, account functions, payment services and other requested website features.
  • Processing deposits, withdrawals and other transactions, and maintaining accurate account records.
  • Carrying out age, identity, account ownership and eligibility checks.
  • Detecting, preventing and investigating fraud, suspicious activity, account misuse, collusion, money laundering and other prohibited conduct.
  • Meeting legal, regulatory, tax, court or law-enforcement requirements that apply to the service.
  • Responding to questions, complaints, requests and support enquiries.
  • Monitoring website performance, troubleshooting technical problems and improving the user experience.
  • Managing responsible gambling processes, account protections and player-safety measures where relevant.
  • Sending service messages about your account, transactions, security, policy changes or important website notices.
  • Sending marketing communications where permitted and where you have provided consent or another lawful basis applies.
  • Protecting the rights, property, security and systems of Rolling Slots Casino, our players and relevant service providers.

Where marketing consent is required, you can choose whether to receive promotional communications. You can usually unsubscribe by using the option included in a marketing message or by contacting us. Stopping marketing messages will not stop essential service communications, such as security notices, transaction updates or information about your account.

Sharing and service providers

We may share relevant information with providers that help operate the website, process payments, perform verification and fraud checks, provide customer support, maintain technology, deliver communications, analyse website use or meet legal obligations. These providers should only receive information needed for their authorised services and are expected to handle it securely. Information may also be disclosed where required by law, legal process or a valid request from an authorised public body.

Depending on where our providers operate, information may be processed or stored in Australia or another country. Where information is handled across borders, we take reasonable steps to support appropriate security and privacy protections. We do not sell personal information as a commercial mailing list.

Cookies, security and retention

Cookies

Cookies are small files or similar technologies placed on your device when you visit a website. Some are necessary for account access, security, navigation and core functions. Others may help remember settings, measure performance, understand how the website is used or support relevant communications. Cookies may be set by us or by service providers working with us. You can manage or restrict cookies through your browser settings. If you disable certain cookies, some website features may not work correctly or may be less personalised.

Security

We use reasonable administrative, technical and organisational measures to protect personal information from unauthorised access, loss, misuse, alteration or disclosure. These measures may include access controls, secure connections, monitoring, authentication procedures and staff or provider confidentiality requirements. No internet transmission or electronic storage system can be guaranteed to be completely secure, so players should also protect their login details, use a secure device and contact us promptly if they suspect unauthorised account activity.

Retention

We keep personal information only for as long as reasonably necessary for the purposes described in this policy, unless a longer period is required or permitted. Some account, verification, transaction, security and communication records must be kept for a period required by law even after an account is closed. When information is no longer required, we may securely delete it, anonymise it or otherwise remove identifying details, subject to technical and legal limitations.

Your privacy rights and contacting us

Depending on your circumstances and applicable privacy requirements, you may have rights relating to the personal information we hold about you. These rights can include asking for access to your information, requesting correction of information that is inaccurate or incomplete, asking for deletion of information where there is no continuing reason to keep it, and withdrawing consent to marketing communications. You may also ask questions about how your information is handled or raise a concern about our privacy practices.

How to exercise your rights

To request access, correction or deletion of your data, or to withdraw consent to marketing, contact support@rollingslotscasino.best. Please describe your request clearly and provide enough information for us to identify the relevant account or records. We may need to verify your identity before responding, particularly where the request involves account information or verification documents. This helps protect personal information from being disclosed to the wrong person.

We will consider and respond to valid requests within a reasonable period. In some situations, a request may be limited or declined where we need to protect another person's privacy, preserve security, investigate suspected misuse, comply with a legal obligation or retain records that we are required to keep. If we cannot fully meet a request, we will aim to explain the reason and identify any available alternatives.

Policy updates

We may update this Privacy Policy from time to time to reflect changes to our services, technology, privacy practices or legal responsibilities. The updated version will be published on this page with a revised date or other notice where appropriate. We encourage players to review the policy periodically. Continuing to use the website after an update may indicate acknowledgement of the revised policy, subject to any consent requirements that apply.